FAQ 常見問題

常見問題 
關於訂單 

Q: 如果我沒有收到我的貨品？ 
A: 請電郵至我們的客戶服務部info@sagesalvia.com。我們會為你跟進訂單進度。 

Q: 網上購物可以怎樣付款？ 
A: 我們接受Visa, MastercCard, 銀行過數 及 PayMe。 

Q: 你們的網站安全嗎? 
A:  在我們網店購物是安全的。因為我們使用最新的安全系統和加密軟件來確保您的個人詳細信息（例如姓名、地址和銀行詳細信息）。 

Q: 如發現貨品有問題應怎麼辦？ 
A: 顧客請儘快我們聯絡 info@sagesalvia.com ，電郵請包含您的訂單號、您應該收到的物品的名稱/產品代碼以及詳細內容。我們將在 3 個工作日內與您聯繫以解決您的問題。 

Q: 我可以修改訂單內容嗎? 
A: 一旦您下訂單，就無法修改任內客，我們的倉庫團隊會直接收到訂單，並且已經開始處理您的訂單。 

關於運送 

Q: 我可以選擇甚麼方式運送商品? 
A: 我們只有提供 SF express 運送。如訂單滿400元即可享有本地免運費，否則需要支付運費50元。 

Q: 你們有什麼地區可以按排送貨的? 
A: 我們只會寄送以下地區: 香港及澳門。 

Q: 運送時間大約會多久? 
A: 訂單確定後，大約2-6個工作天內會收到產品。 

FAQ 
About Order 

Q: What if I have not received my order? 
A: Please feel free to contact us at info@sagesalvia.com for an updated on the status of an order. 

Q: How can I pay for my order? 
A: We accept the following payment cards: Visa, MasterCard, bank transfer and PayMe. 

Q: Is it safe to order online? 
A:  You can be rest assured that shopping with our website is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure. 

Q: What should I do if I receive an incorrect or faulty item? 
A: We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at info@sagesalvia.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 working days to resolve your issue. 

Q: Can I make changes to my order? 
A: Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order. 

About Delivery 

Q: What are my delivery options? 
A: We use SF express to ship our deliveries. You can enjoy free shipping on order over HKD$400, otherwise, there will be an extra HKD$50 shipping fee per order. 

Q: What countries do you deliver to? 
A: We currently deliver to the following countries: Hong Kong and Macao. 

Q: How long does the delivery take? 
A: Delivery typically takes between 2-6 working days.